Nondiscrimination 

ACG Hospice complies with applicable federal civil rights laws and does not discriminate, exclude, or treat people differently based on social status, political belief, sexual preference, race, color, religion, national origin, age, sex or disability regarding admission, access to treatment or employment. 

ACG Hospice provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic, etc.); and free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact the Vice President of Quality Assurance, who is our Civil Rights Coordinator. 

If you believe ACG Hospice has failed to provide these services or discriminated in any other way, you may contact us in person or by mail or phone. If you need help filing a complaint, our Civil Rights/Section 1557 Coordinator is available to help: Vice President of Quality Assurance, 187 N. Church Street, Suite 201, Spartanburg, SC 29306. Phone 1(800) 932-2738. 

It is the law for ACG Hospice not to retaliate against anyone who opposes discrimination, files a discrimination related complaint or who participates in the investigation of such complaint. 

Discrimination related complaints must be submitted to ACG Hospice within sixty (60) days of the date you become aware of the possible discriminatory action and must state the problem and the solution sought. We will issue a written decision on the complaint based upon a preponderance of evidence no later than thirty (30) days after its filing, including a notice of your right to pursue further administrative or legal action. You may also file an appeal of our decision in writing to the Chief Compliance Officer within fifteen (15) days. The Chief Compliance Officer will issue a written response within thirty (30) days after its filing. 

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by using any of the following methods: 

  • Submit electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. 
  • Write to Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C., 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. 
  • Call 1(800) 368-1019 (toll free) or 1(800) 0537-7697 (TDD). 

The availability and use of this complaint procedure does not prevent you from pursuing other legal or administrative remedies.