For Patients & Family
Hospice Overview
About the services we provide
Grief Support
Individualized grief and spiritual support for patients and families
Dementia Capable Care
Our clinical specialty program is built around understanding the unique challenges of memory loss and advanced decline.
For Providers
Overview
With you as your partner in care
Hospice Care
Providing medical and emotional support for patients
Hospice services are available to individuals who choose to forgo curative treatment. The typical hospice patient has a prognosis or life expectancy of six months or less, if the illness follows its expected course. Hospice offers help and support to the patient and their loved ones.
Provides care including assessment, planning, and evaluation of patient needs. Maintains open communication between the physician and hospice team.
Certified Nursing Assistant
Helps make decisions about care options available in a patient’s community, provides guidance on advance care directives, financial concerns, and other emotional needs.
Provides medical direction to the team.
Available for nondenominational spiritual support and guidance that honors the patient’s beliefs and values.
Grief & Loss Counselor
Available to support in a variety of ways including personal care, errands, light housekeeping, reading, assistance with meal preparation and companionship.
Choosing hospice care is not easy, but when you decide it’s the right choice for your family, you give us the privilege to help you through your journey. Our goal is to help every patient live each day with love and dignity and as pain-free as possible. To help determine if hospice is right for you or a loved one, we’ve developed this brief assessment. You should also consult the patient’s physician to discuss the best options.
If you take the quiz on your mobile device, please note you may need to scroll in the new window to see the quiz questions and to click “next” and “submit.”
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We are focused on clinical excellence. The Centers for Medicare and Medicaid Services (CMS) measures hospice providers on care quality, and we exceed national averages in key areas.
Family Satisfaction of Care Composite Score
Patients who got an assessment of all 7 Hospice Item Set quality measures at the beginning of hospice care
Hospice Visits in the Last Days of Life (HVLDL) – Percentage of patients getting at least two visits by an RN or Social Worker in the last 3 days of life
January – December 2025 data for our enterprise family of hospice care providers. Data from Strategic Healthcare Programs (SHP) collection of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. The Agency for Healthcare Research and Quality (AHRQ), part of the U.S. Department of Health & Human Services, developed the CAHPS program to improve scientific understanding of patient experience and ultimately help advance the delivery of safe, patient-centered care.
At ACG Hospice, we’re committed to meeting the unique needs of veterans who are facing advanced illness. Through We Honor Veterans, a program of the National Hospice and Palliative Care Organization (NHPCO) in collaboration with the Department of Veterans Affairs (VA), we are better able to honor and support our veterans and their families.
We’re proud to announce that in 2020 we became a Level 4 Partner in the program, a progression that demonstrates a high level of commitment to veteran-centric care in the community.
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ACG Hospice has adopted predictive modeling technology from Muse. Leveraging Muse technology, ACG Hospice may more accurately predict end-of-life transitions to ensure the right level of care for patients in the last seven to 12 days of life.
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Our comprehensive resource guide contains everything our patients and their families need to know about our services.
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Hospice services are available to patients who no longer benefit from, or choose to forgo, curative treatment. The typical hospice patient has a life expectancy of six months or less, if the illness follows its expected course. Most patients receive care at home or in a home—like setting such as a nursing home or assisted living community. Services are provided by a team of trained professionals who provide medical care and support services, not only to the patient but also to the patient’s family and caregivers as well.
ACG Hospice seeks to provide hospice services that enable you to focus on days filled with life instead of illness. The four levels of hospice care are: routine home care, respite care, continuous care, and general inpatient care. We can provide services wherever the patient lives, whether that’s a nursing home, assisted living community, hospital, or a patient’s own home.
Palliative care and hospice care both provide comfort to patients by helping them manage pain and other symptoms. Both forms help support patients and their families and look to meet their physical, emotional, and spiritual needs. Although palliative care and hospice care share several important similarities, there are also important distinctions between the two.
Palliative care can begin at diagnosis and be administered alongside treatment. Hospice care is compassionate care that prioritizes the quality of life for patients with a life expectancy of six months or less. Relief-based rather than curative, hospice care helps patients manage pain and other symptoms, with an emphasis on providing dignity and supporting a peaceful end-of-life experience.
While the decision to begin hospice care isn’t easy, keep in mind that hospice care is about improving quality of life for more meaningful time with loved ones. Patients who may benefit from hospice care are those in the final stages of chronic lung disease, congestive heart failure, AIDS, cancer, cardiovascular disease, Parkinson’s disease, Alzheimer’s and dementia, and other life limiting, terminal illness.
Below are some signs it might be time for you to consider hospice care:
If the above signs apply to you or a loved one, it may be time to consider hospice care.
Yes, we will work closely with the attending medical professional to help you or your loved one receive the care that’s needed.
All members of each ACG Hospice care team work together, utilizing their special training to meet the needs of the patient, their caregivers, and loved ones.
Hospice offers help and support to the patient and their loved ones, 24 hours a day, seven days a week. For hospice patients, help is just a phone call away. The hospice care team is an interdisciplinary group composed of a nurse, hospice aide, social worker, chaplain, volunteer, and other members of our team. The care team works closely with your providers and physician to manage your care.
Commercial insurance as well as Medicare and Medicaid are accepted by ACG Hospice, with coverage varying by payer source. Payment for services not covered by insurance is based on the patient’s or family’s ability to pay. It is our intent that ability to pay not be a barrier to receiving care. If needed, a financial assessment may be requested to assess eligibility for financial assistance.
Contributions from individuals, foundations, corporations, communities of faith, and civic organizations help us to care for everyone who needs our services, and to provide valued programs beyond those covered by insurance — such as grief care and community education.
Please ask your insurance provider for details regarding your coverage.
The emotional and psychological consequences of losing a loved one can never be underestimated. Grief support is designed to help you cope with and process your residual feelings of loss. Our grief support program encompasses a range of counseling services for friends and family members who have lost a loved one, including one-on-one and group counseling. Within five days of a loved one’s passing, we contact the family to do a grief assessment and determine how we can best support them. We follow families for at least 13 months after their loved one passes — and longer if they need it — to ensure they know they have a support system in place.
Yes, chaplains and spiritual support services are available. We know that end-of-life illnesses can often cause spiritual and emotional distress for both patients and families. Our hospice chaplains are available to encourage, offer feedback, and listen as patients and their family members cope with the painful and sometimes confusing issues related to end-of-life care. Our chaplains offer practical and spiritual guidance during this difficult time without enforcing religious boundaries. The goal is to offer spiritual support within the framework of your belief system.
ACG Hospice is proud to provide care in Oklahoma and Virginia. If you or a loved one are in need of comfort care for a life-limiting illness, our team is prepared to walk alongside you to meet your needs. We’re with you no matter where you are.
To find out if we provide care in your area, use our service area finder or give us a call 866-260-2296
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One of the hardest decisions families and caregivers can make is whether to ask for hospice care for a loved one with a life-limiting illness. This time can be emotional and uncertain, and many families don’t realize that placing loved ones into professional treatment can have benefits for the patient as well as the whole family. One of the most shared sentiments from families is that they wish they had chosen hospice care sooner. If you have questions or would like a consultation, please complete this form and a member of our team will connect with you.
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“My mother, Charlotte Reid came home from the hospital on Wednesday, December 6th with stage 4 cervical cancer. We were met by Jada with the Hospice team. She went out of her way to make sure Mama had everything she needed and I had the resources I needed. Over the next three days, Clay, Rebecca, Gigi, and Nan came by to check on Mama and me. I can’t tell folks enough about what an outstanding job this team of absolute angels did for my mother. Early Sat. Morning, Dec. 9, my mama gained her wings.” – Brandy, Birmingham, AL
“Kelly and I were married for 34 years. She fought Triple Negative breast cancer for 5 years. God answered her prayers and gave her extra time. I will be forever grateful for the hospice team especially Courtney Johnson, Kaye Gurley, Mercedes and Dr. Doug Alford for their love and care for Kelly. It still doesn’t seem real not having her here, but daily I remain grateful to the Lord for all His blessings and answered prayers!” – Roy, Gardendale, AL
“I have fought the good fight, I have finished the race, I have kept the faith. 2 Timothy 4:7 We cannot express our gratitude enough for the care Inez received. The level of care was exceptional. Everyone we came in contact with was willing to go over and above to meet Inez’s needs. You can tell this is more than just a job, these caregivers and support staff have a heart for people! Inez loved everyone who cared for her.” – Jenny, Fultondale, AL
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